top of page

LTB248/23 - ROYAL MAIL GROUP - NEW OCCUPATIONAL HEALTH PROVIDER


No. 248/23

2nd October 2023

Dear Colleague

ROYAL MAIL GROUP – NEW OCCUPATIONAL HEALTH PROVIDER

Royal Mail Group are changing their Occupational Health provider. The new supplier is a company called Health Partners and Royal Mail have positioned the new provider as better placed to deliver a wider range of services than the current supplier, Optima.

We hope this will lead to greater support for our members and part of the service is a ‘hotline’ for managers to have direct contact with a practitioner, which should ensure the manager is getting correct information and should also reduce the amount of time members have to wait for an appointment.

We will also have direct access to the lead for Occupational Health and this should allow us to resolve any issues with Occupational Health much quicker.

Attached to this Letter to Branches (LTB) is a Joint Statement which gives information on the new contract and also makes members aware of the Help@hand support available.

There is a handover process in place for members who may be using the current provider and this should be seamless for members.

Help@hand is a confidential ‘self-referral’ service which was launched last year and was discussed this as part of the new OH Service Provider.

Some of the services it provides, include: –

  • Access to a GP for you and your immediately Family

  • Counselling

  • Physiotherapy

All parts of the service of Help@hand are confidential and should be a benefit to our members. There is a link to the full services provided in the joint statement attached. Any enquiries to this LTB please contact:


The PTCS Department reference 420, email address: khay@cwu.org.

Yours sincerely,

Carl Maden Assistant Secretary

LTB 248/23

Joint Statement – Occupational Health Provider.29.9.23




20 views0 comments
bottom of page