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LTB 235/23 - Royal Mail Group – Unagreed Trust Survey 2023

No. 235/23


13th September 2023

Dear Colleagues,


Royal Mail Group – Unagreed Trust Survey 2023


Branches and Representatives will recall the previous ‘Big Trust’ survey was jointly compiled and promoted during 2021 and the early part of 2022.


Following the endorsement of the Pathway to Change Agreement and as part of the joint work to improve culture, it made sense to jointly promote the previous survey during 2021 and the beginning of 2022 with the joint activity resulting in an industry leading participation rate of 69% with over 91,000 people taking part.


This previous joint activity effectively came to an end when the survey produced a trust score of 68%, resulting in the previous CEO reneging on his promise not to make management bonus payments unless the ‘trust score’ hit 70 or above. The national disputes then commenced meaning joint activity was inappropriate in any event.


It has now come to our attention RMG have unilaterally launched a further ‘Trust’ survey. To be clear and despite previous arrangements, on this occasion there has been no consultation with the Union about the timing or content of this questionnaire and as we haven’t been asked to be involved we cannot support or promote the 2023 Trust Survey.


This ‘go it alone mentality’ is outwith with the principles of the Business Recovery, Transformation and Growth Agreement and this survey has been started at a time when the concentration of RMG should be focused on treating people fairly in the workplace and abiding by the terms of our agreements.


I have written to the Chief People Officer to express my concerns regarding the lack of consultation and involvement of the Union over this matter that flies in the face of improving industrial and employee relations.


Further developments will be reported in due course.


Yours sincerely,

Andy Furey

A/Deputy General Secretary (Postal)

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