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No. 292/23

14th November 2023


To:   All Branches


Dear Colleagues


Please find attached a letter to Melanie Dawes, the CEO of Ofcom, regarding their explanation for fining Royal Mail over performance failures and their review into the options for the future of the universal service obligation.

As you will be aware, hundreds of postal workers submitted evidence regarding the de-prioritisation of letters to the Business, Energy and Industrial Strategy Select Committee Hearings earlier this year.

Yet in their investigation of Royal Mail’s failure to meet quality-of-service targets, they refused to meet with the union and claimed that the delays were due to local decision-making, rather than an instruction by senior management.

We have also relayed our concerns to Ofcom regarding their review into the options for the future of the universal postal service, which is due to be published before the end of the year.

We are aware that Ofcom have been consulting heavily with Royal Mail regarding this review but Ofcom has not consulted frontline postal workers or the CWU.

Without input from our membership regarding the challenges and opportunities facing the postal service, we are concerned that the review will not be balanced or reflect the true ability of Royal Mail to provide a universal service.

We will be pushing for further action and engagement from Ofcom on both of the issues. In addition, we will be liaising with the Government and the Labour Party on how the regulator is not adequately performing its duties in our industries and how we can take steps to ensure the full independence of Ofcom from the companies they are supposed to be regulating.

Yours sincerely

Dave Ward

General Secretary

Andy Furey

Acting Deputy General Secretary (Postal)     


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