LTB 319/23 - Royal Mail Materials Handling Containerisation Update & Christmas Arrangements 2023

No.319/2023

Our Ref: C25/23

To: All Branches

Dear Colleagues,

Royal Mail Materials Handling Containerisation Update & Christmas Arrangements 2023 – Health & Safety Aspects

Below is a summary update on Materials Handling and Containerisation Arrangements for the 2023 Christmas period. The contents of this LTB have in the past been discussed and agreed with Royal Mail HQ, Central Asset Team, the Safety, Health & Environment Team and Head of Assets.

Sadly, in the run up to this year’s Christmas peak, the Programmes and Engineering Director and his team ‘forced’ into service the new ‘White Correx Plastic’ York Container Sleeves which in our opinion has taken safety and ergonomics backwards in the manual operation. Therefore, that aspect, reported below, does not have our agreement or endorsement – see paragraph 1(b).

York Containers

Royal Mail have 700,000 (Mk1, Mk2 and Mk3) York Containers in circulation that will be in service during the Christmas peak period.

Royal Mail will be looking for York Containers to be filled with the maximum 7 layers of 4 trays (28 Max), wherever possible, subject to safe systems of work, weight constraints of the container and subsequently the vehicle weight limits on to which they will be loaded to comply with Safe Systems of Work and both Health and Safety and Road Traffic Act Legislation.

York Containers primarily carry mainly stacked parcels, trays or mailbags without a sleeve or small parcels and packets in ALP (Auto-Level Packet) sleeves or cardboard sleeves.

All Mk1, Mk2 and MK3 York Containers introduced in previous years have continued to be maintained, modified, and updated through rework Programmes as identified by the Royal Mail Assets, Containers and Manual Handling Equipment Team in consultation with the CWU Health, Safety & Environment Department and as previously reported in updates to Branches and Area Health and Safety Reps. Mk’s 1, 2 and 3 amounts to the vast majority of the 700,000 York Containers.

1(a) York Container Red ALP (Auto-Level Packet) Sleeves – Mk2A

Royal Mail Assets purchased 30,000 Red Mk2(A) ALP Sleeves in 2021 and a further 114,000 Red Mk2(A) ALP Sleeves in 2022 to support the increase in parcels and, so they said, the increase of parcel automation and the new North West and Midlands Super Hubs due to go live. These sleeves were extensively jointly trialed and then introduced. The Mk2A Red ALP Sleeves have an ergonomically improved auto-level mechanism and are an improved asset to the Royal Mail operation. This remains the position supported by the CWU and should be the default option in our view for manual sortation. Presently Mk2(A) ALP sleeves are being held in store pending a final decision on their future (see below).

1(b) York Container White Correx Plastic Sleeves

The ‘New Regime’ managing Royal Mail has over the last year introduced ‘White Plastic Correx Sleeves’ to replace the ‘Red ALP Sleeves’ in order to support the increase of parcel automation and automated tipping rates in the new Midlands and North West Super Hubs.

However, without our support and agreement and against the strong objections of the CWU Health, Safety and Environment Department, these ‘Correx’ sleeves have also been introduced into the Manual Operation with the intention to remove and replace the established, ergonomically designed Red ‘Auto-Levelling Packet’ sleeves.

CWU/HQ has continued to strongly object to the introduction and roll-out of Correx sleeves into the manual operation and manual sorting work which has already seen around 50 accidents involving ‘Correx’ to date (which we know of) plus the unsupported Safe System Of Work is just not fit for purpose in our view.

The Correx sleeves, being manufactured at the Super Hubs are additionally, in our opinion, an operational burden due to their frailty and lack of sustainability.

On the day of a recent visit to the Midland Super Hub, there were around 3,000 damaged and wrecked Correx sleeves awaiting replacement.

A week later on a visit to the Milton Keynes site where York Containers are stored and repaired by RMP&FS, it was found that there were 13,000 York Containers with broken, damaged and wrecked Correx sleeves awaiting replacement.

Royal Mail has an ongoing review of the York Container Correx sleeves and our input has continued to be that they should be scrapped entirely or at the very least kept completely out of the manual operation and contained only within the automated operation in order to control manual handling risks to our members.

Our concerns have also been raised with the HSE.

1(c). York Container – Cardboard Sleeves

Royal Mail has informed us that with parcel volumes and large tracked customers fluctuating through peak, the business should have a sufficient flow of sleeves to meet the operational requirements. Therefore, currently there are no plans to procure additional cardboard York Container sleeves this Christmas peak, although the business still has a remaining stock in-house. The National Asset Team will continue to push the regions to ensure that they clear their Delivery Offices every day and repatriations from gaining sites take place. Royal Mail has assured CWU/HQ that they will do everything possible to ensure that Zonal Areas repatriate as many York Containers as possible out of their Delivery Offices. Where regions have sites seeing a shortfall in the flow of sleeved York Containers for customers and/or operations to meet a critical demand and/or an emergency is reached in Offices, Royal Mail has proposed and CWU/HQ has agreed that, the use of Cardboard Sleeves/York Inserts will be permitted as a last resort – with agreement with the RM CPC/Asset Team as follows:

As a contingency supply source at Mail Centers on all mail streams (including PSMs), PSCs and RDC’s for outward dispatches and inward dispatches to DOs.
For outward dispatches by Mail Centers (including PSMs) and Parcel Sort Centers.
Before this contingency is implemented however the site must ensure that all efforts have been made to get York Containers back from their DO’s and that permission has been sought and been given by the RM Asset Team.
Designated and approved Customer Streams to MC and DO (AMZ DI/DDU).
To move essential PPE and cleaning supplies through to the operation.

IMPORTANT: – If Cardboard Sleeves/York Inserts are used as a contingency, the site must ensure that:

The CWU Area Safety Representative and Area Processing Representative are consulted should this contingency need to be implemented.
That the ‘Mandatory’ SSoW is always followed, cross-members and false bases fitted and rotating duties if necessary.
Any Offices found not to be compliant with this instruction will be asked to investigate reasons why this has happened and furnish a report on remedial action taken with the report shared with the CWU Area Safety Representative. Such breaches of the SSoW by management will be viewed as serious!

If the demand for parcels decreases, the contingency use of Cardboard Sleeve Inserts will be withdrawn, and Offices will revert to business as usual with Cardboard Sleeves used on the agreed Amazon/Tracked Contracts only and the parcel operation must revert to normal.

The cardboard MUST be in good order; the cross member and base must be always inserted in compliance with the SSoW as follows:

Under no circumstances is damaged cardboard to be used and it must be discarded locally.
Reference to the current, agreed York Container SSoW.
Reference to the current, agreed Cardboard Sleeve York Container Additional Requirements SSOW.

1(d). York Containers – Loading Parcels of a Shoe Box Size or larger.

In previous years both Royal Mail, Tracked Customer and Amazon had concerns about the shortage of York Containers across the network and additional costs incurred by losing approximately 15% of York fill capacity when inserting Cardboard Sleeve false bases into York Containers. In line with the York Container SSoW, York Containers will be filled and stacked with parcels/packets larger than shoe box size without any form of Cardboard Sleeve or false base etc. This approach is only applied to larger items and Sleeves, Bases and Cross Members will not be removed for smaller packet items, i.e., those smaller than a shoe box size. Those packets will continue to be loaded into sleeved York Containers.

The York Container SSoW, under the heading of ‘Approved Loads’ includes the following: ‘loose strapped bundles and boxes which are of sufficient dimensions, that they will be retained by the load retention straps and metal container framework.’

This approach has been ergonomically tested and approved prior to concluding the York Container SSoW. It makes both safety and business sense to apply this principle for larger parcels which are not suitable for loose loading into sleeved York Containers in most cases.

1(e). York Containers – Use of Shrink-Wrap/Cling-Film

The existing agreed national policy remains as follows “There is no agreement whatsoever to use “Shrink-Wrap/Cling-Film” on York Containers under any circumstances. Also, Opsflash – CPC (2008) No 167 instructs all sites that have received new trays delivered on pallets and shrink wrapped to remove and dispose of the shrink wrap immediately. There are NO circumstances where the shrink-wrapping of York Containers is acceptable. This practice must not be allowed at any RM site.

2. RSCs Rigid Stackable Containers

RSCs are not intended for BAU usage inside Mail Centres and Delivery Offices and are primarily for the Distribution Centres and Parcel Sorting Centres network. However, with a shortfall in York Containers, there may be circumstances which require flows on a contingency basis for the transfer of workflows where there is sufficient space and where risk assessment and Safe Systems of Work requirements apply. In respect of workplace transport hazards from FLTs and crush hazards etc., specific Personal Protective Equipment (PPE) regulations requirements also apply in these work environments, e.g., high visibility clothing and protective footwear. RSCs may only be used in risk controlled working environments as per the Safe Systems of Work.

3. FSC Folding Stackable Containers

As Above.

Safe information is located on a plate on the side of the container.

MCs/DOs should not receive FSCs, however, if received they should be returned to the local RDC as soon as possible.

4. ‘A’ Frame Roll Containers

As originally reported in LTBs 838/06 and 840/06, 12,000 supermarket type ‘Roll Cage’ Containers were introduced in 2006 by the Royal Mail Group Procurement Operational Equipment Team, manufactured by ‘Palletower’ and ‘Cargo Pak’. They were strictly intended for internal use (inside Offices) and for storage purposes only, in order to free up much needed York Containers. Since their introduction, the number of York Containers has doubled and the limitations of these ‘Roll Cages’ have seen them become outmoded against the all-round far superior York Container. These containers have therefore and will continue to be run down, phased out and withdrawn from Royal Mail service.

A recent circular to Delivery Offices and a similar post put up on the Royal Mail “Workplace on Facebook” site which wrongly suggested that these containers can be used for live mail in bull-rings has been withdrawn by Royal Mail following strong objections by the CWU Health, Safety and Environment Department.

For removals of the containers please contact: container.reporting@royalmail.com

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5. Loose Loading of Mail Bags – Christmas 2023

Further to enquiries and concerns raised by Branches and Area Safety Reps in previous years regarding possible loose loading, Royal Mail has confirmed they will be taking a number of steps to ensure that loose loading of mail should only take place in exceptional circumstances, as a last resort due to container supply shortages.

If loose loading must occur, local CWU Reps will be consulted and the Manual Handling/Loose Loading SSOW will be adhered to.

Clear instructions have been issued by Royal Mail HQ CPC that should any service which is normally containerised have to be loose loaded, then the dispatching unit must inform the receiving unit in advance so that they can provide any additional staff resources and working arrangements which may be necessary to ensure health and safety standards are maintained.

Extract from Loose Loading Core Risk Assessment:

It is a Royal Mail goal that no manual handling task will exceed risk level 2. Mail Bags average 7kg, maximum gross weight 11kg. Lifting frequency up to 7 bags/minimum over a 30 min period (then rest). Vehicle doors are adequately maintained and must be in good working order.

Priority Services bags could exceed 11kgs, but they should be clearly labelled with the weight so that special consideration can be given to lifting. NB: No Priority Services Bag exceeding 11kgs should contain more than 1 item. All equipment is used in accordance with the appropriate Safe System of Work. All staff to have received manual handling training and instruction or refresher training during the past 3 years. All staff to understand and operate the appropriate Safe System of Work. If there are any tasks that are not listed, the manager must consult the safety team for further advice. No pregnant worker or person under 18 should undertake tasks greater than risk level 1.

6. Plastic Letter Trays

Royal Mail purchased 1,295,000 trays in 2021, 493,112 in 2022 and has purchased an additional 500,000 trays in 2023. The 2023 order is already in production and deliveries are underway directly from suppliers during November and December.

7. Mail Bags

RM International MB4L Bags for Automation (Blue)

RM International has this year deployed a new larger blue bag for use within its Automation Streams known as the MB4L. These bags are not to be used in RM domestic postings and are designed for export only and only to be handled and used within RM International Sites.

New RM MB66 Bags for Automation (Yellow)

RM has deployed a new variation of the Parcel Sort Machine (PSM) known as the Solystic phase 2b within some of its Mail centers. These bags are to be used on the machine and the 11kg weight limits will remain. They are a slightly larger bag with a wider neck to allow greater parcel automation efficiency of larger parcels. They should not be used on Drop Bag Fittings (DBFs) for manual sortation. They will be yellow in colour.

8. Amazon Gaylord Pallets

Amazon Gaylord pallets will once again be used on RDC, PSC and some Inward Mail Centre traffic streams for Direct Injection traffic and approved flows. For agreed uses and safety information on Amazon Gaylord Pallets please reference attached SSoWs.

9. Repatriation of York Containers, Trays and Cardboard

To ensure sites are safe and clear throughout the busiest time of year with the largest volume of containers within the network, Delivery Offices are to ensure that Container repatriations regularly take place and are returned to the agreed locations. Repatriated York Containers should be fully nested and consolidated in line with the York SSoW as well as being identified on the Office’s Yard Risk Assessment. This will ensure congestion and potential safety issues are avoided as well as ensuring Royal Mail can maintain York Container supplies to customers in order to deliver a good quality service.

Part of this repatriation focus is a “Every York Counts” campaign with messages around misuse and repatriation activity through peak and to highlight where this is not happening.

We would encourage ASRs, WSR and IR Reps to report any misuse, failure to utilise York repatriation services to clear offices and any excessive buildup of York Containers within their respective Delivery Offices to container.reporting@royalmail.com including photos where possible, so that they can assist in site clearances and ensure safety and support for the operation and customer requirements.

10. Repair of Faulty & Damaged Containers, Sleeves, Trays

All damaged containers must be withdrawn and repaired before being brought back into service. The following instructions relate to the repair of the individual containers:

(a) Letter Trays

Royal Mail has an agreement with one plastics group for the recycling of RM letter trays, for which Royal Mail receives payment. For this to be cost effective AAC Ltd will only accept complete trailer loads of trays, equating to 5200 trays. This process describes the use of a collection point to ensure that trays are recycled and do not build up in offices.
Trays must be removed from use if damaged and not suitable for use if, for example:
There are any obvious physical defects such as breakages or holes (other than those designed).
The tray sides or bottom are split.
The handle is damaged e.g., split.
The label holder is damaged in such a way as to render it unusable.
The tray is NOT deemed damaged if only:
The barcode or barcode clip is missing.
The tray bottom is bowed.
Only the corners are chipped and then only if the break does not leave a jagged or pointed edge.
Ensure the damage sustained to trays meets the criteria described above.
All damaged trays should be loaded to RSCs. The trays should be nested, where possible 8 to a layer and 9 layers high, where the height of the trays does not exceed the height of the RSC sides. RSCs of damaged trays should be labelled as shown below and then sent to the local RDC for onward movement to NDC. Spare capacity on existing runs only should be utilised.

DAMAGED TRAYS:

SEND TO One 51 Plastics (AAC) via Midlands Super Hub

NDC to consolidate the RSCs of damaged trays and, when a trailer is loaded to capacity, forward them to One 51 Plastic.

(b) York Containers

Examples of damage:

Sharp, jagged, or pointed hazards.
Anything, which prevents proper assembly.
Anything, which prevents proper movement.
Temporary or amateur repairs.
Broken welds.
Excessive corrosion.
Damaged or missing wheels.
Missing wheel retaining nuts, pins, or clips.
Poor brake operation.
Damaged or defective towing arrangements.
Missing or damaged straps or clips.
Damaged handle grips.

The repair process is as follows:

A number of sites have been nominated to receive a scheduled visit by a York repair team (currently RMP&FS).
Some sites also act as a consolidation site looking after a catchment area of other offices. For example, SDC in Wishaw receives all of the damaged/strapless York Containers in Scotland and Northern Ireland.
A contact at each site has been developed and a location for the storage and repair of York Containers identified.
Daily 08:00 count of damaged York Containers is submitted by each site to the container reporting e-mail inbox and the figures are used to monitor and plan activity. Some offices may have a team that visits every day whilst others will be visited by mobile teams as required. The minimum requirement is that there be 50 York Containers needing repair on site.
A repairer can replace anything up to 100 straps per day but, if there are structural repairs also needing to be done, the overall number can reduce substantially. The repairer will check each damaged York for other possible problems and does not solely rely on the fault noted by Royal Mail staff.

Damaged York Containers may be moved on existing services, from non-repairing sites to a consolidation site (see repair process above) to await repair. Damaged York Containers should be labelled accordingly so that the receiving site is aware.

Damaged York Containers must not, be used to form part of a movement order to another site and should never be sent to a customer. Damaged York Containers should not knowingly be used to convey mail through the network.

Some straps have given the appearance of losing their elasticity, but tests have been carried out at the manufacturer and replicated by RMG engineers in Swindon and the results show that this does not affect load retention or the safety of the York. It is not, therefore, necessary to replace such straps.

Short Strap repairs can be carried out locally at any site. For more information contact container.reporting@royalmail.com

All Mail Centers & RDCs/Hubs/PSCs to perform on site repairs for
Short Strap repairs
White sleeve repairs to Velcro dots & rivets

(c) RSC and FSC

Examples of damage to an RSC/FSC are as follows.

– Sharp, jagged, or pointed hazards.

– Anything which prevents proper assembly or movement.

– Temporary or amateur repairs.

– Broken welds.

– Broken side wires bent inwards or outwards.

– Excessive corrosion.

– Mis-aligned feet or spigots which hinder stacking.

In these circumstances, an ‘Out of Service’ label must be attached, and the nature of the problem noted on the label.
Damaged RSCs/FSC’s should be moved to a designated area to await repair. They may only be stacked if the uprights are intact and make contact with the RSC/FSC above at all 4 corners. They may not be stacked if to do so would leave an unstable stack. If in doubt – DO NOT STACK.
Damaged RSCs/FSC’s must be forwarded to NDC for onward movement to MK Stores for repair. Movements of damaged RSCs should be agreed with the local Container Equipment Manager beforehand.

(d) Auto Levelling Packet Sleeves

A minimum of 25 sleeves will be presented for repair in a single consignment. Sleeves are to be packed in Rigid Stackable Containers (each containing 25 sleeves).
Clearly labelled damaged RSCs are to be returned to SWDC for onward movement back to the manufacturer Jacon.

(e) York Cardboard Sleeves

Cardboard sleeves are not repairable. Any damaged sleeves must be disposed of by local arrangement.
Any re-usable parts of cardboard sleeves must be returned to Amazon; whether by direct transfer or via the nearest RDC.
Cardboard inserts to be stored/transferred in York’s or palletised on at Regional Distribution Centre’s using good pallets.
If held/stored onsite ahead of transfer, they must be kept under cover or protected from the weather.
All component parts must be in good order (certainly not water damaged or torn) and ready to use. Any not meeting these criteria should be disposed of locally.
York Containers must be individually packed i.e., no mixed component parts please. York Containers to separately contain X Member/Sides/Bases which must be stacked neatly.
Any transfers arriving at Amazon that do not meet these criteria may be refused by the Amazon Team.

(f) Cardboard RSCs/Euro Pallet Boxes

Any damage needs to be checked. The following damage would render the Cardboard RSC unusable:

Water damaged/wet cardboard.
Tears greater than 25%/¼ of the length of any one side or along any seam.
Tears in 2 adjoining corners of the tray or lid.
Staples in the seam undone with exposed points.
Broken Pallet Base such that the wooden planks are broken, or the corner blocks are damaged such that they would not support a load.

The following would not necessarily render the Cardboard RSC/Euro Pallet Boxes unusable:

Small holes in the side walls, for example made by the forklift.
Small tears, i.e., less than 25%/¼ of the length of any one side or along any seam.
One tear in the corner of the tray or lid.

If there is any doubt as to the safe condition of the asset, then it must be considered damaged. Any damage which renders the sleeve unusable needs to be reported and the damaged part (i.e., the lid, sleeve, or tray) marked with a cross from a thick marker pen. Only the damaged part needs to be marked as the undamaged parts may be used as spares.

Transport and transfer equipment must meet the receiving customer’s safety requirements.

(g) Wheeled Container Repair Process including Mini York Containers (Other than York Containers)

The following process should be used to keep wheeled containers functional:

When a wheeled container (other than a York) is found to be faulty, remove it from operational service and label it accordingly.
Log the fault with the Properties & Facilities Helpdesk on 0870 850 1000, who will give a reference number. The Helpdesk will then contact RMP&FS, who allocates the work to the local coordinator. An RMP&FS engineer then plans and completes the repair.
If the repair is not economical, the engineer condemns the equipment and advises the Unit Manager. The Unit Manager then decides if they want it replaced and completes a Requisition Form ECF01 and sends it to the Asset Support Team.
When the repair is completed, RMP&FS invoice through the Inter Business Agreement, which is funded from the central assets budget. Area budgets are not affected.

(h) General note on containers:

If there are any surplus containers on site that are not damaged and you are unsure of where to send them, you should contact the assets team via container.reporting@royalmail.com for York Containers, Trays and Sleeves or RSCs.

Contingency Arrangements

11. Pallets – Transportation, Processing, Unloading and Stacking of Pallets

This year Royal Mail has again faced an increased requirement from bulk customers to accept and process palletised loads, including shrink/stretch wrapped palletised traffic and Cardboard Pallet Boxes from Amazon known as Gaylords. The SSoWs are in place to ensure sufficient up to date information and instruction is available to allow Offices and managers to control safety risks for the specific tasks and ensure the correct work methods are adopted and materials handling equipment is deployed for this increasing area of work to ensure it can be completed safely. The SSoW and associated, embedded SSoWs are attached. This includes the attached documents – Pallet Truck SSoW, DDT SSoW, Palletising of Trays SSoW, and Manual Handling SSoW.

12. Cardboard RSCs/Cardboard Euro Pallet Boxes/Amazon Gaylord Pallets/ Shrink Wrapped Pallets

As originally reported in LTB 632/05 these types of containers have been successfully utilised during successive Christmas peak periods since 2005 and were introduced to provide contingency ‘back-up’ container assets as York Container use is maximised, as opposed to using York Containers and RSCs when in short supply so these are brought into service and used during the Christmas peak period mainly for customer use. These are used primarily in the RDC, PSC network, RM International BAU streams and used as a ‘contingency measure’ for when demand outstrips supply of York Containers and RSCs for agreed flows – as an alternative.

These variant containers are folding, heavy-duty cardboard containers with the base fixed to a standard wooden Euro Pallet.

For 2023 RM has not purchased or planned to deploy Euro Pallet Boxes during the Christmas peak period. However, this process/asset is available as a contingency back-up as an additional container type during the Christmas peak period and intended:

For use anywhere in Royal Mail’s network and at large customer premises.
For storage of empty bags and trays to release RSCs into the network.
For conveyance of Customer Parcel Returns.
For conveyance of Customer Collections.
For conveyance of parcels within the RM network (RDCs, MCs, PSCs & Customers).
For use in RM International BAU flows.
For conveyance of empty bags to customers.
For empty bags, empty trays, and bags of mail.

CRSCs and Euro Pallet boxes are intended to be:

A reusable container and serviceable for over 8 trips per usage.
Used indoors and in the network, but NOT for external storage where they may get wet.
Folded flat when being stored empty.

For agreed uses and safety information on CRSCs, Euro Pallet Boxes, Pallets and loads please reference attached SSoWs.

13. Operational Waste Management

Operational waste such as cardboard and shrink wrapping will increase over the Christmas peak period operation as we receive increased volumes of parcels and packets from our customers. The business-as-usual process for managing this within the operational sites remains unchanged with an uplift in collections by RMG waste providers in line with forecasted volumes. Additional site clearances can be requested should they be required through the RM PFS helpdesk. Details of the process have been attached with this LTB.

14. Contacts & Phone Numbers – IMPORTANT

Should Area Safety Representatives wish to discuss any issues or questions in relation to Container Control or Container Equipment, the following field managers can be contacted for all Royal Mail Container related issues:

National Team Contacts

National Head of Assets Gary Yeo – 07872 636537

National Asset Supply Chain Manager Julie Brown – 07553 379256

National Asset Operations Manager (All sites below) Clare Smith – 07872 816461

Belfast, SDC, Edinburgh, Perth, Inverness and Aberdeen, Warrington, Chester, NWDC, NWPSC

Tyneside, Darlington, Preston, Chorley, Carlisle, Manchester, Stockport, Leeds, Bradford, York, YDC, Sheffield, Doncaster and Hull, Nottingham, NEPSC, East Midlands Airport, Crewe, Shrewsbury, HCN, NHCDC, Greenford, PRDC, Jubilee, Guilford and Woking, Derby, Coventry, Leicester, Peterborough, Cambridge, Norwich and Ipswich, Chelmsford, Southend, Medway, SEDC, Canterbury, Tonbridge, Croydon, Gatwick, London Central, South Warwick, Victoria, Romford, and Whitechapel

Container Manager International

Nalin Mandalia – 07715480197

HWDC and LAMU, Atherstone International

15. Health & Safety Processes

From a Health and Safety point of view the CWU Health, Safety & Environment Department will continue our joint work with Gary Yeo RM Head of Assets and Julie Brown RM National Asset Supply Chain Manager along with the SHE (Safety, Health and Environment) Team and the RMPFS Property Safety and Compliance Team to monitor health and safety throughout the Christmas Operations.

16. IR Aspects

The IR aspects of the Christmas peak period are dealt with by the Postal Department. All Operational enquiries should be addressed to the appropriate Postal Department Operational Officer.

Attachments:

These documents are accurate as of the time of sharing. The current version is always held on the SHE Knowledge Database, accessible by managers.