RM/CWU – National Joint Statement for Customer Service Point Opening Hours and Review Process

No. 424/20


Dear Colleagues,


RM/CWU – National Joint Statement for Customer Service Point Opening Hours and Review Process Resulting from The Coronavirus Pandemic


Further to LTB 335/20 which outlined the review process in regards to the above, further discussions have taken place with Royal Mail over the last few days in regards to the issue of CSP Opening Times. In line with the National Joint Statement the temporary change in CSP opening times have been under regular joint CWU/RM review since these measures were put in place and introduced from the start of the Covid –19 Pandemic.

Based on operational feedback, changes to government guidelines, more people returning to work and a recent increase in customer visits to CSPs, the decision has been taken to continue the gradual increase in CSP opening hours.


Accordingly, the joint statement which is attached has been agreed with Royal Mail which further extends the planned CSP opening hours across the week from Tuesday 1st September onwards as outlined below;


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