Royal Mail & CWU National Joint Statement GPS Delivery Coordinates for Track &Trace

No. 278/2020


Royal Mail & CWU National Joint Statement GPS Delivery Coordinates for Track &

Trace


Dear Colleagues,


On the 21st May, the Outdoor Department was advised by Royal Mail of the development of

‘GPS Delivery Coordinates for Track & Trace’ and informed that this initiative would go-live on the 26th May.


In light of this, immediate representation was made to Royal Mail on this matter and the view of the department is that the initiative needs to be covered by a Joint Statement which has now been concluded and is attached.


GPS location recording has been a feature of the PDA from inception and records the GPS

location at the point at which an item is scanned (within 3 metres square). This information is retained centrally and is used primarily by Customer Experience in relation to customer

enquiries or complaints.


The ‘GPS Delivery Coordinates for Track & Trace’ development now seeks to make this

information directly available to both customers and managers, with the aim of this feature

being to reduce the volume of “Find My Item” and “Denial of Receipt” enquiries into Customer Experience.


This development also reflects a further commercial offering by Royal Mail to customers which is seen in the parcel market as standard practice for ‘Track & Trace’ items.


Whilst the attached Joint Statement is self-explanatory the following are key points:


 The GPS information can only be viewed against each singular item and requires the